Case Study
Cimmaron: Loan Status Tracking
Problem
Mortgage partners and internal loan officers needed a shared view of progress across the loan lifecycle. Without a clear status architecture, handoffs became opaque and users had less confidence in where work stood.
Process
I designed the tracking structure around visibility and handoff clarity, translating complex operational states into an interface that partners could understand without losing the nuance required by internal teams. This work connected UX structure directly to the realities of the workflow.
Solution + Outcome
The resulting status tracking experience improved transparency for both external and internal users. It gave partners better insight into loan progress and helped the product communicate operational state in a way that felt useful rather than overwhelming.